At Calico Jacks, we take into consideration that plans change. Whether it may be due to illness, scheduling conflicts, or emergencies, we have in place a flexible cancellation and refund policy that will help your dive bookings and give you peace of mind. Below is explained how our cancellation and refund policy works so you may book your dive courses and experiences with Calico Jacks in confidence.
Cancellation and Refund Policy for Guest Cancellations.
In the event you need to cancel your dive trip, please inform us as early as possible as your eligibility for a refund depends on how early a notice you have given us.
- More than 24 hours before diving activity: You’re entitled to a full refund or you can reschedule at no extra cost.
- Cancellation between 1500 and 1700 hours (3pm-5pm) the day before the scheduled dive: You’re entitled to a 50% refund.
- Cancellation after 1700 hours (5pm) the day before the scheduled dive: no refund is available, and rescheduling is at our discretion.
- No show on day of dive trip: No refund.
Please let us know as early as possible so we can accommodate changes where possible.
Cancellation Policy on PADI Courses
Once you have paid for your PADI dive course and PADI learning material has been sent to your profile, our policy no longer allows for refunds on unused course materials or missed dives. We will however do our best to reschedule your course to fit in with your schedule.
Cancellations made by Calico Jacks
In very rare situations, we may need to cancel a dive trip for reasons such as unfavorable weather, or unsafe sea conditions. This is for your safety, and you will be given a full refund, and an option to reschedule.